Spa Policies

Reservations:​ 

Online reservations are required for all first time clients. No exceptions.

BY APPOINTMENTS ONLY! If you need an assistance please email to admin@carabellaskinboutique.com.

You are required to provide proper email address to receive a confirmation email with a DOOR CODE.

Please use your full name.  Appointments with fake names and nicknames will be automatically cancelled.

Arrivals: 

Please arrive 5-10 minutes before your appointment time. Late arrivals will shorten your treatment time, as a courtesy to the next guest, your treatment will end on time, regardless of when your service began.  Arrival of 10 minutes or greater will result in a automatic cancellation of your appointment and  a forfeit of your voucher.  AND NO SHOW FEE WILL APPLY. NO EXCEPTIONS.

Voucher Policy:  

(Groupon, Living Social, Gilt City):Voucher must be provided via email to admin@carabellaskinboutique.com the day you book your appointment.  
 If your voucher has expired, your voucher can  ONLY  be used as a credit of the purchase price toward the full price of the specific treatment. All vouchers are for FIRST TIME clients only. Limit 1 per person. Not valid for group or couple appointments. Must be 18 or older. Women who are only in the first trimester of pregnancy can been seen.  Classic Facial is NOT eligible for male clients.
Cancellation and No Show Policy :  

NO SHOW OR CANCELLATION LESS THAN 24 HOUR PRIOR TO APPOINTMENT TIME WILL RESULT IN A NON REFUNDABLE CHARGE OF $50, NO EXCEPTIONS INCLUDING ILLNESS. 
SATURDAY NO SHOW OR CANCELLATION LESS THAN 24 HOUR PRIOR TO APPOINTMENT TIME WILL RESULT IN A NON REFUNDABLE CHARGE OF $100, NO EXCEPTIONS INCLUDING ILLNESS.
Reschedule Policy :

If you need to reschedule your appointment 24 hrs prior to your appointment date and time, you be charged a nonrefundable fee of $50.
Return Policy:

Our products may be returned within 7 days for a full refund provided the product has not been opened and used.  All unopened products returned after 7 days from purchase will have a 20% restocking fee deducted from refund or exchange. There will be no refunds or exchanges issued after 14 days from purchase date.

Gift Certificates:

The client must present actual gift card at time of service for redemption. All major credit cards are accepted. 

Refunds :

All sales of packages and services are final sale and non-refundable. 

Gratuities - Gratuities are at your discretion and are not included in any services or packages.
Valuables - We are not responsible for lost or stolen items and encourage you to leave valuables at home.

 

Please do…. leave babies, children and pets at home. Turn off cell phones and pagers. This is your time to relax. Inform us via email admin@carabellaskinboutique.com prior to your appointment if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.


All prices are subject to change without notice. All times stated are approximate.

Cara Bella Skin Care Boutique reserves the right to refuse services at our discretion.

 


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